B/OSS for Internet Service Providers
Inventum UNIFY™ SMP is the ideal platform for service providers to manage their business end to end. It is also used extensively in data centres, VoIP billing & roll out of large scale hotspot services such as in Smart Cities.
Customer acquisition to life-cycle management is addressed by the UNIFY™ CRM. The solution provides key functionality such as customer helpdesk, service management, financial transactions and self-care portal. Service providers can also use several out-of-the-box customer process workflows to streamline their business operations.
From capturing orders to provisioning services, the UNIFY™ OM does it all. Automate Customer acquisition forms (CAF), sign-up, KYC, plan changes, upgrades, downgrades, temporary suspension and related processes. The system also allows creation of custom order workflows to accommodate myriad requirements of service providers.
The UNIFY™ provides a core workflow engine that is central to automation of key approval tasks. Complex flows involving both customers and staff such as Free Trial of services and confirmation of charges can be managed easily through the system.
The powerful convergent Postpaid billing & invoicing system is designed to handle millions of customers. The UNIFY™ allows easy personalisation of charges, packages, invoice formats, custom (multiple) bill cycles and redirection charges to different customer entities.
Prepay Charging & Voucher Management System
With real-time rating & charging, the UNIFY™ enables services such as retail quota limited data plans, one-time use services and chargeable Wi-Fi hotspots. The integrated UNIFY™ voucher management system makes it easy to electronically deliver recharge or topup cards (PIN/OTP).
Comprehensive customer ticket management system with multiple channels including email, chat and social media. Agents use a conversational style interface to reply and resolve tickets. Custom status, priority and automated agent assignment are catered for with SLA reporting.
Double-entry book-keeping with support for multiple books and multi multiple currencies. The accounting system is pre-integrated with the CRM, billing and charging to provide a seamless solution for managing transactions of customers, resellers, point-of-sale & vendors.
Completely automate accounts receivables with built-in invoice Dunning and customer credit limits. For advance or prepay services, use the Revenue Recognition tool to automatically accrue revenue proportionate to consumption. Tools to manage AR, AP, refunds, sales reversals & more.
Standards compliant authentication, authorisation and accounting solution that integrates with all major network access servers (NAS). The Inventum ISP AAA server is pre-integrated with the UNIFY™ CRM, Self Care and Login Portal making it easy for customers to launch services.
Self-Care, Login & Captive Portal
Allows customers to access their accounts online. They can manage services, view & pay invoices, recharge or purchase items from the store. At hotspots, the login portal enables multiple flows from free access to premium plans with instant purchase, OTP verification & activation.
Routers & Virtual Routers
Inventum offers a range of multi gigabit integrated services routers suitable for service providers, enterprises, small businesses and hotspot venues. All Inventum routers are based on inventOS™ which features a modular architecture with an independent control plane and an ultra high speed data plane.
Available in multiple form factors, our business routers feature a solid routing & switching core with IP filtering, firewall, WAN load balancing and website URL filtering. Select models support IPSec & SSL VPN support for a complete branch office solution.
Service Provider Routers
Integrated services routers that can play multiple roles in a network. Deploy for gateway connections or enable the BNG module for subscriber & service aggregation. Other modules include WAG, DPI and CG-NAT.
Available as an AMI on Amazon Web Services (AWS), the cloud router from Inventum allows organisations to run a cost effective routing and VPN solution in the cloud. Other use cases include load balancing and inter host routing, NAT and firewall filters.
Available as a software image on supported hypervisors, the virtual router allows commodity servers to be converted into a full featured router. Businesses can use the virtual router at branch offices while service providers may deploy it as a vCPE.
Broadband Network Gateway (BNG)
The Inventum BNG is the gateway responsible for establishing connections from subscribers into the broadband network. The BNG authenticates all incoming subscribers, applies network policies and accounts for usage. It integrates with AAA servers, login portals and lawful monitoring systems. Inventum BNG has replaced the earlier Broadband RAS (B-RAS).
- Works in FTTH, FTTB, DSL, Wi-Fi Hotspots and Mobile
- Authentication modes - Portal, PPPoE, GRE, IPoE & DHCP
- Policy enforcement using RADIUS server or PCRF
- Subscriber session accounting
- Session IP filtering & content filtering using DPI module
- Models for 1,000 to 50,000+ concurrent subscribers
- Virtualised BNG on Inventum VSR virtual router platform
Multi Service Gateway for HotspotsThe MSG combines a router with a AAA, portal, prepay and billing system into a ready to deploy gateway that can manage & monetise Wi-Fi in hotels, universities, colleges, schools, airports, cafés, hospitals, convention centres, markets, shopping malls and other public venues.
- All-in-one appliance
- Router & NAS
- Postpaid Billing & Invoicing
- Prepay charging system with OTP & vouchers
- Customer Database & CRM
- Self Care Portal
- Multiple ISP WAN uplink load balancer & auto failover
- Great for hotzones like airports, colleges, universities, stadia & convention centres
- Support up to 15,000 concurrent users