Your Post-COVID Fresh Start Kit.
The epidemic will likely impact the hospitality industry temporarily but recover within six months. Following the epidemic, there will be a surge in customer demand. Hoteliers must swiftly adapt to changing customer needs and turn challenges into opportunities. It’s an ideal time for hotels to innovate and revitalize their operations with new ideas through this Post-COVID Fresh Start Kit.
Here are some tips to help hospitality overcome the difficulties that COVID-19 brings.
Adopt cloud technologies
Today, remote working is ubiquitous, even in the traditionally people-centric hospitality industry. Thanks to innovations and technology, hoteliers can now manage all hotel processes remotely. Cloud-based Property Management Systems enable them to control operations from anywhere, anytime.
Products like udaya provide a fully cloud-managed experience for hotels and restaurants. Hoteliers can use a mobile app to control everything about their Wi-Fi experience. The Udaya series is managed centrally from a public cloud, including configuration, monitoring, captive portals, SMS sign-on, payment gateway interfaces, and analytics.
Use this time for hotel maintenance and renovation
Amidst the coronavirus outbreak, hoteliers aren’t simply waiting for the storm to pass; it’s an opportune moment for improvement. Whether it’s spontaneous renovations or completing Property Improvement Plans, there’s no better time to act. Begin by compiling a list of repairs and necessary upgrades.
Investing in Guest Wi-Fi is paramount. It addresses the common issue of making Wi-Fi profitable. Each user becomes a potential marketing opportunity from the moment they log on. With Guest Wi-Fi, hoteliers can leverage email and social media to promote their business, maximizing communication opportunities.
udaya presents a scalable and cost-effective solution for any hospitality deployment. It manages user Internet access, sets limits, engages users, offers robust analytics, and facilitates various marketing strategies to optimize Wi-Fi revenue.
While PMS systems are not new, their benefits are now more significant. Coupled with mobile concierge apps, they enable contactless guest engagement, from check-in to service orders. Products like Inventum’s MSG gateways seamlessly integrate with leading PMS systems, providing in-room guests access using room numbers and names. Free or upgraded speed plans can be offered to guests and visitors alike for a fee.
Focus on meal delivery from the hotel restaurant
Hoteliers have options to boost restaurant sales during COVID-19, leveraging aggregator, delivery, and concierge apps. These apps offer meal delivery to rooms, ensuring contactless service for guests and non-guests alike.
Reconsider existing health and safety techniques
Plot the guests’ journey from the front door to the guestroom, and then to check-out. Can you simplify and reduce staff interactions so as to create a more contactless environment? It is crucial to have appropriate health and safety policies in place, especially for hotel business that relies on in-person interactions. In these contexts, hoteliers should promote proper health and safety measures, which may include self-service pay systems and orders through mobile apps.
Cut down on discretionary spends
The next 6 months are going to be extremely tough for business and only the ones who have operated with a tight leash on their finances and guest experience might survive. Independent operators who manage to survive and continue on this journey, should analyze their expenses and cut down on discretionary spending. Instead, spend this money on improving the client experience whenever business resumes, this would include ensuring top-quality linen and house-keeping, strict hygiene standards & better Wi-Fi experience.
Hotels/Resorts/Restaurants can also consider zero capex UNIFY™ cloud solution to get started immediately. The offering includes virtual routers as part of the subscription allowing any server (PC) on the facility to be used as a gateway router for the hotspot(s). All other elements are managed via the UNIFY™ Cloud platform with no additional on-site hardware required. All you need are Wi-Fi access points to get started!
Give it a go. Now’s the time to make the change.
